Tahoe city retreat
Last but not least, we found dirty diapers and a bag of trash on the balcony, presumably from the previous guests to use the room. Water heater only gave about 15 minutes of hot water for showering. Heater was not really capable of warming the room overnight, so we had to ask for extra blankets. Back to the desk, and they moved us to a studio unit with a Queen and a sofa bed. The bad: I booked a 2 twin room for my brother and I, but when we arrived, they had us in a room with a single bed. First, the good: Beatiful grounds, a nice big hot tub, and proximity to Palisades Ski Resort. We were excited for our stay at Granlibakken, but it was fraught with problems from the start. I would probably feel less angry if she had at least pretended to be sympathetic! Given the great access to a sledding hill, small ski hill, lessons and a heated pool, I could have overlooked the overpriced dingy outdated rooms and no housekeeping services and would have come back. When we explained our situation asked if they could help us out and accommodate us elsewhere, the front desk staff was wholly unsympathetic, and told us we had to leave our room by 11am, put all our things and our two young kids in our car that we currently cannot drive, and wait until 4pm until getting another room, and insisted there was no wiggle room in that, and didn't seem remotely interested in helping us. We asked to extend our stay, and our room is booked tomorrow, which is understandable. As the holiday weekend is over, the hotel is now clearly empty. Our tire blew on the way up, and as it's a holiday weekend, nowhere by the lake could get us new tires before late on Tuesday, when we are scheduled to leave. Great location, horrible customer service. We will definitely be back- we have stayed at various hotels in Tahoe but this one is by far my favorite and one we will stay at every time we come to Tahoe.… You both made our stay even that much better and I am beyond thankful for you both. He was so kind and understanding and took care of whatever we needed. Sam you are A+ and are a huge asset to this hotel.
Tahoe city retreat professional#
He was so professional and put the customer (me) first. If I owned a company, I would hire Sam in a heartbeat as its all about customer service especially in the hospitality world.
Tahoe city retreat plus#
Plus they have a sauna! Sam at the front desk was beyond wonderful, helpful, kind and understanding. I love the large pool, kiddie pool and large and very warm hot tub. Tons of space for my kids to scooter around.
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I love that they are right next to the Adventure Park and they have a great tennis court and basketball hoop. The rooms are great and the location is exceptional. Love this hotel and the feel of what true Tahoe is all about. I wish they had more than 5 stars as I would have rated it much higher. Nicholas Episcopal Church / Chapel of the Transfiguration Hotels near Corpus Christi Catholic Church.Hotels near Tahoe Treetop Adventure Parks.
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